Ally Financial is an online only banking institution. Removing physical branch locations allows Ally to operate at a lower cost. Those savings are then passed on to consumers through higher savings and CD rates. Although there are no branch locations, Ally doesn’t skimp on customer service; they have over 7,000 committed employees. Ally prides itself on creating a simpler, more streamlined banking experience. No matter where you are, you can quickly and easily access all of your accounts, manage tasks, and make transactions; all from your mobile device, tablet or desktop computer. Ally also makes their customer care available to users 24/7, over the phone or through online live chat. Ally has been voted ‘Best Online Bank’ for 5 years in a row (2011-2015) by MONEY® Magazine.