Advertiser Disclosure: Many of the savings offers appearing on this site are from advertisers from which this website receives compensation for being listed here. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). These offers do not represent all deposit accounts available.

ING Direct Online Banking

Rate This Bank : 1 Stars 2 Stars 3 Stars 4 Stars 5 Stars 2.89  (19 User Voted)

A financial institution with more than 85 million customers around the globe must be doing something right. ING Direct, the largest direct bank and the largest thrift in the U.S., has more than a decade of experience in online banking.

With its signature orange and blue color scheme and lion logo, ING Direct has established a well-recognized consumer brand in online banking.

Although the concept of online-only banking is relatively new, ING Direct actually has a long history in the banking world. ING Direct is backed by ING, a global financial institution of Dutch origin that offers banking, insurance and asset management to private, corporate and institutional clients in more than 50 countries. ING employs over 130,000 people worldwide. In the U.S., ING has been operating for over 100 years and employs more than 10,000 people at its Wilmington, Delaware headquarters and elsewhere.

As of 2010, ING Direct has more than $91.2 billion in assets and over 7.5 million customers in the U.S. ING Direct divisions in Canada, Australia, France, Spain, Italy, United Kingdom, Austria and Germany serve over 21 million customers.


The Better Business Bureau considers ING Direct an Accredited Business and gives it an A+ rating.

Online customer reviews of ING Direct are generally positive for overall satisfaction, customer service, banking rates, online experience, lack of fees, and ease of using the website. ING Direct is the online bank for depositors who want simplicity and clarity in product choices.

Financial products

While ING Direct does not have any branches, the bank has opened cafes in several U.S. cities, including Los Angeles, Chicago, Philadelphia and New York. At these cafes, customers can buy coffee, browse the Internet and learn more about the ING Direct's services. All account services are handled online and by phone or by mail.

ING Direct first launched with a basic savings account and expanded its portfolio quickly to include a checking account that earns interest and allows customers to pay their bills online.

Customers can also choose a certificate of deposit (CD) that fits their needs. A CD is available for any term between six months and sixty months.

Additional products offered by ING Direct include award-winning home mortgage loans, retirement accounts and a ShareBuilder brokerage account that allows consumers to diversify beyond deposits.

The ING Direct website includes a "Tips and Tools" section that provides necessary information for customers about financial planning and includes a special section that helps parents teach their children about personal finance.

The resources that ING Direct extends to customers includes a "We, the Savers" blog, which it deems the "Official Blog of Savers." There, savers can unite by responding to blog posts, voting in polls, hitting up "freebies" of online badges and tools and signing a ten-point "Declaration of Financial Independence." It's a traditional message repackaged with simplicity and clarity -- just like ING Direct itself.


ING Direct is a force in the direct banking world and has built a solid reputation, but every consumer should be certain that their own savings are insured and will be restored to them in the unlikely event of a bank failure. As of July 2010, all deposit accounts at ING Direct are FDIC-insured to the maximum amount of $250,000 per depositor.

If an individual account balance with ING Direct is approaching the limit, coverage can be maintained by opening another account with joint ownership which will have separate FDIC insurance coverage.

Ing Direct Rates & Review
11 Responses to "ING Direct Online Banking"
  1. SUSAN RAYNER August 08, 2012 at 5:12 pm

    I was interested in the comment regarding a beneficiary or the inability to name one . would this present a huge problem if anything happened to me ?

    1. Maria September 10, 2012 at 10:47 am

      Susan, I'd consult a financial adviser on the issue of beneficiaries. Thanks, Maria

  2. Brad February 19, 2012 at 2:04 pm

    Anyone have any idea how often ING Direct changes it's interest rates on savings accounts? Wondering if the interest rate on my new account will likely change monthly, yearly or is 0.8% permanent? Thanks in advance!

  3. Linda August 12, 2011 at 2:27 pm

    EVERYONE NEEDS to know that ING Direct does NOT have the option to elect a beneficiary. That may not be important to some, or if you hold a joint account, but it is worth mentioning. I have written to them on more than 2 occasions, and their response is for me to 'add another person to my account' OR to " choose to register your deposit account as a Revocable Living Trust". Not having the option to elect a beneficiary is something for you to consider as it is extremely important to have a beneficiary and it is much easier to do through a form that it is to include and pay to have added to your Will.

  4. Maria May 16, 2011 at 5:58 pm

    Hi Doris, The difference is that the Kids Savings Account is designed especially for kids. The account offers access to Planet Orange so kids can play games and at the same time learn about earning, spending, saving and investing. The Kids Savings Account allows the kid to log in and check their balance, print statements, etc., but not transfer money in or out. The account would be held in both the child and trust name. The adult (or the trust) would have a separate login to transfer money, set up automatic deposits, etc. If you are interested contact ING Direct customer service at 1-800-ING-DIRECT to verify terms and conditions before you apply. Thanks for your question!

  5. Doris May 12, 2011 at 7:45 am

    Can a kids savings account be opened in their trust name or does it need to orange savings account? AND What's the difference?

  6. John April 01, 2011 at 6:02 am

    Since opening my ING savings account I have seen the intrest rate drop constantly from 4% to now below 1%. I keep promising myself to move my money to somewhere else, but the truth is, ING is consistantly the same or higher than any other reputable online bank. (Not including teaser rates). Plus, their interest is compounded daily, which makes a big difference. I'm hanging on to ING for a while as it is the best online bank short of uninsured investment accounts. (Which they offer also)

  7. Winston February 28, 2011 at 11:10 am

    Hi Juanita: According to the ING Direct website on February 25, 2011: "Interest on your savings account is accrued daily, compounded monthly and credited to your available balance at the end of each month." ING Direct currently offers the following accounts: * Orange Savings Account - Earn 1.00% APY * Electric Orange Checking - Earn up to 1.15% APY * Orange CDs - 12-month CDs at 0.75% APY * Kids Savings Account - 1.00% APY Thanks for posting on SavingsAccounts.com!

  8. Winston February 25, 2011 at 3:08 pm

    Hi Shane: Sorry you are having trouble logging in to your online account. Your best bet is to call the bank at 1-800-ING-DIRECT and explain the problem to a banking representative. I hope you'll repost and let us know how ING handles your problem. Thanks for posting on SavingsAccounts.com!

  9. Winston February 25, 2011 at 2:56 pm

    Hi Clyde: Online bank accounts are a great way to build savings and manage cash flow. They offer 24-hour access and competitive interest rates. All deposits at ING Direct are FDIC insured. When your Wells Fargo CD matures, you can use the proceeds to open an account with any bank of your choosing. Thanks for posting on SavingsAccounts.com!

  10. Juanita Williams February 04, 2011 at 4:11 am

    I would like to know how often the 1.10% interest is applied to a certain dollar amount if I open a savings account with your institution. And do ING Bank have any other high interest rate savings plans? Please let me know as soon as you can.

Leave a Comment

Advertiser Disclosure: Many of the savings offers appearing on this site are from advertisers from which this website receives compensation for being listed here. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). These offers do not represent all deposit accounts available.